Refund and Returns Policy – Basicbina

Effective Date: July 5, 2025

At Basicbina, we are committed to providing our customers with premium-quality products and exceptional service. However, if you’re not fully satisfied with your purchase, our Refund and Returns Policy is designed to be transparent, easy to follow, and fair. Please review the comprehensive guidelines below to ensure a smooth return experience.

1. Returns – Hassle-Free 30-Day Return Policy

We accept returns on most eligible items within 30 days of delivery. This policy ensures that you can shop with confidence knowing you have the flexibility to return items if needed.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, unopened, and in their original packaging.
  • Product must be in resellable condition.
  • Returns must be initiated within 30 days of delivery.

Non-Returnable Products

Certain items are non-returnable due to hygiene, safety, or digital nature:

  • Opened or used skincare, cosmetic, or hair care products.
  • Gift cards and downloadable digital products.
  • Custom or personalized items.

Return Procedure

  1. Email info@basicbina.com or call (970) 240-1108 to initiate the return.
  2. Request a Return Merchandise Authorization (RMA) number before shipping back the item.
  3. Ship the item with RMA included—returns without an RMA may be declined.

2. Refunds – Quick and Reliable Processing

Once we receive and inspect your returned item, a refund will be processed to your original payment method. We strive to handle all returns swiftly and efficiently.

Important Refund Notes:

  • Refund processing time is approximately 7–10 business days, depending on your financial institution.
  • Original shipping fees are non-refundable, unless the return is due to our error.
  • Partial refunds may apply if items are returned damaged or not in their original condition.

3. Exchange Policy – Simple and Flexible

We currently do not offer direct product exchanges. To receive a different item, please:

  • Return the unwanted product using the return process above.
  • Place a separate order for the desired item on our website.

4. Damaged or Defective Items – We’ve Got You Covered

If your item arrives damaged or defective, contact us immediately with photo evidence so we can make it right:

📧 info@basicbina.com
📞 (970) 240-1108

We will replace the product at no cost or issue a full refund based on your preference.

5. How to Return Your Items – Step-by-Step

  1. Contact us to request an RMA number and return instructions.
  2. Pack the item securely in its original packaging.
  3. Include your receipt or proof of purchase.
  4. Ship the item to the return address below and retain your tracking information.

Return Address:
Basicbina
2926 Ivy Dr
Montrose, Colorado
United States

6. Return Shipping Costs – Who Pays?

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
  • Please use a trackable shipping service or purchase shipping insurance.
  • We are not responsible for lost returns without tracking confirmation.

7. Cancellations – Act Quickly

Orders can be cancelled if they haven’t been shipped. Please contact us immediately to request cancellation.

  • If your order has already shipped, follow the return process above once the product is delivered.

8. Contact Information – We’re Here to Help

For questions, assistance, or to begin a return, please reach out to our customer support team.

📧 Email: info@basicbina.com
📞 Phone: (970) 240-1108
🏢 Address: 2926 Ivy Dr, Montrose, Colorado, United States
🌐 Website: basicbina.com

Why Choose Basicbina?

  • High-quality, curated products for your lifestyle and well-being.
  • Trusted customer service and easy return policy.
  • Fast shipping and secure payment options.

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