Shipping Policy – Basicbina

Effective Date: July 5, 2025

At Basicbina, we are committed to providing a reliable, transparent, and timely shipping experience to all our customers across the United States. Whether you’re ordering skincare, cosmetics, or wellness products, our goal is to ensure your order reaches you safely and promptly. This Shipping Policy outlines everything you need to know—from order processing and shipping methods to tracking, lost packages, and support.

1. Order Processing

  • Processing Time: Orders are processed within 1–2 business days after payment confirmation. Orders placed after 2 PM or during holidays/weekends will be handled on the next business day.
  • Inventory Availability: While we strive to keep all items in stock, order fulfillment may be delayed if an item is temporarily unavailable. You will be notified by email.
  • Fraud Prevention: For security reasons, some orders may require additional verification, which could affect processing times. We appreciate your understanding.

2. Shipping Methods and Costs

  • Shipping Options: During checkout, you can choose from Standard (Ground), Expedited, or Express shipping based on your preferences and urgency.
  • Carrier Services: We partner with trusted logistics providers including USPS, UPS, and FedEx to ensure reliable and trackable deliveries.
  • Shipping Costs: Calculated based on product weight, dimensions, shipping destination, and selected method. These charges will be displayed during checkout.
  • Free Shipping: Enjoy free U.S. standard shipping on orders above $50 USD. No coupon needed.
  • Local Taxes: Shipping fees do not include local duties or taxes, which may apply depending on your region and are your responsibility.

3. Estimated Delivery Time

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1 business day

Note: These estimates apply to domestic orders within the United States. Delays may occur during peak seasons, severe weather conditions, or due to issues with the shipping provider.

4. Shipping Restrictions

  • Domestic Coverage: We ship to all 50 U.S. states including Alaska, Hawaii, and Puerto Rico. We also ship to P.O. Boxes and APO/FPO military addresses.
  • International Shipping: Currently, Basicbina does not offer international shipping. We are working on expanding our logistics network in the near future.
  • Incorrect Addresses: Please double-check your address during checkout. We are not liable for failed deliveries due to typos or incomplete information.
  • Reshipping Fees: If an order is returned to us due to an incorrect or undeliverable address, reshipping fees may apply.

5. Order Tracking

  • Tracking Information: You will receive a tracking number via email once your order has shipped. You can use this number to follow your package’s journey via the carrier’s tracking page.
  • Real-Time Updates: Most orders can be tracked 24–48 hours after shipment confirmation. Delays in tracking updates may occur due to carrier processing time.
  • Missing Tracking Emails: Check your spam/junk folder or contact us if you do not receive tracking info within 2 business days of your order.

6. Lost, Delayed, or Damaged Shipments

  • Lost Shipments: If your order is marked “delivered” but not received, please check with neighbors, building managers, or local carriers. If unresolved, contact us within 5 days of the marked delivery.
  • Delayed Shipments: Please wait up to 3 business days beyond the estimated delivery date. If your package is still in transit, we will assist in contacting the carrier.
  • Damaged Items: If your order arrives damaged, email us within 48 hours of delivery with clear photos of the packaging and affected items.

7. Shipping Insurance

We offer optional shipping insurance at checkout. This covers loss or damage during transit. For high-value purchases, we strongly recommend purchasing insurance for peace of mind.

8. Sustainable Packaging

At Basicbina, we care about the planet. We use eco-friendly packaging materials wherever possible, including recyclable boxes, biodegradable fillers, and minimal plastic.

9. Customer Support

If you have any shipping-related concerns, our support team is ready to help:

📧 Email: info@basicbina.com
📞 Phone: (970) 240-1108
🏢 Street Address: 2926 Ivy Dr, Montrose, Colorado, United States
🌐 Website: basicbina.com

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