Shipping Policy

Effective Date: January 7, 2025

At BasicBina, we are dedicated to providing you with an excellent shopping experience, and we take great care to ensure that your order arrives safely and on time. Please read through our shipping policy for more details on how we process, ship, and handle your orders.

1. Order Processing Time

  • All orders placed on basicbina.com are processed within 1–2 business days (Monday through Friday, excluding weekends and holidays).
  • Orders placed on weekends or public holidays will be processed on the next available business day.
  • If there are any delays in processing your order due to product availability or other factors, we will notify you via email.

2. Shipping Methods & Rates

We offer a range of shipping options to suit your needs. Shipping rates and available methods will be displayed at checkout based on the size, weight, and destination of your order.

  • Standard Shipping (5–7 business days)
  • Expedited Shipping (2–3 business days)
  • Overnight Shipping (1 business day)

International shipping is available to select countries. International shipping rates and delivery times will also be calculated at checkout.

3. Shipping Locations

  • Domestic: We currently ship to all addresses within the United States.
  • International: We offer international shipping to select countries. If your country is not listed at checkout, please contact us at info@basicbina.com for more information on availability.

4. Shipping Address

  • Please double-check that the shipping address provided during checkout is accurate. We are not responsible for any delays or issues caused by incorrect or incomplete addresses.
  • If you need to change or update your shipping address after placing your order, please contact us immediately at info@basicbina.com or call (970) 240-1108.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to monitor the status of your shipment directly through the carrier’s website.

6. Shipping Fees

Shipping fees are calculated based on the total weight, size, and destination of your order. You will be able to see the total shipping cost before completing your purchase at checkout.

7. Lost or Damaged Packages

  • We are not responsible for any lost, stolen, or damaged packages once they have been shipped by the carrier.
  • If your package is lost or damaged during transit, please contact the carrier directly to file a claim. For assistance, you can also reach out to us at info@basicbina.com.

8. Delays in Delivery

  • Delivery times are estimates provided by the shipping carrier and may vary due to factors outside of our control, such as weather conditions, natural disasters, or high-volume periods (e.g., holidays).
  • While we make every effort to ensure timely delivery, BasicBina is not responsible for delays caused by external circumstances. Please monitor your tracking number for real-time updates.

9. Customer Support

If you have any questions or need assistance with shipping or tracking your order, feel free to reach out to our customer support team. We are here to help!

Thank you for shopping with BasicBina. We appreciate your business and are committed to delivering your order as quickly and securely as possible.

BasicBina
2926 Ivy Dr, Montrose, Colorado, United States
Phone: (970) 240-1108
Email: info@basicbina.com
Website: www.basicbina.com