Payment Policy

Effective Date: January 7, 2025

At BasicBina, we strive to make your shopping experience as easy and secure as possible. This payment policy outlines the methods we accept for payment and the steps you can expect during the checkout process.

1. Accepted Payment Methods

We accept a variety of payment options to accommodate our customers:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • Digital Wallets:
    • PayPal
    • Apple Pay
    • Google Pay
  • Other Payment Methods:
    • We may offer additional payment methods from time to time. Please check at checkout for availability.

All transactions are securely processed through industry-standard payment gateways to ensure the safety of your personal and financial information.

2. Payment Security

Your security is a priority for us. All payment transactions are processed through secure, encrypted connections. We comply with Payment Card Industry Data Security Standards (PCI DSS) to protect your credit card information and personal details during the payment process.

  • Encryption: We use SSL (Secure Socket Layer) technology to encrypt your payment information.
  • Privacy: Your payment details are never stored on our servers and are only used for transaction purposes.

3. Order Confirmation

Once your order and payment have been successfully processed, you will receive an order confirmation email with the details of your purchase, including the items ordered, shipping address, and payment summary. If you do not receive this confirmation email within a few minutes, please check your spam/junk folder, or contact us at info@basicbina.com to verify the status of your order.

4. Sales Tax

Sales tax will be applied to your order based on the applicable tax rate for the delivery address. The tax will be calculated and displayed during the checkout process before you complete your order.

5. Currency

All transactions on our website are processed in U.S. Dollars (USD). If you are located outside of the United States, your bank or payment provider may apply currency conversion fees, and the total amount may vary based on the current exchange rates.

6. Billing Information

You must provide accurate and complete billing information at the time of checkout. This includes your name, billing address, and payment details. Failure to provide correct billing information may result in delays or failure to process your payment.

If there is an issue with your payment, such as an incorrect billing address or insufficient funds, we may contact you to resolve the issue. If we are unable to process your payment, we will cancel your order and notify you via email.

7. Refunds and Cancellations

  • Refunds: We will process refunds for eligible returns as outlined in our Return & Refund Policy.
  • Order Cancellations: Once an order has been confirmed and processed, it cannot be canceled. Please refer to our Return & Refund Policy if you wish to return or exchange an item.

8. Payment Disputes

If you believe there has been an issue with your payment or you would like to dispute a charge, please contact us at info@basicbina.com within 30 days of the transaction. We will review the situation and resolve any discrepancies to the best of our ability.

9. Customer Support

If you have any questions or concerns about payments, or if you need help with processing your order, feel free to contact our customer support team.

Thank you for choosing BasicBina. We appreciate your business and are here to assist you with any questions regarding your payment.

BasicBina
2926 Ivy Dr, Montrose, Colorado, United States
Phone: (970) 240-1108
Email: info@basicbina.com
Website: www.basicbina.com