Shipping Policy – Basicbina

Effective Date: July 5, 2025

At Basicbina, we are committed to delivering a smooth, secure, and prompt delivery experience for our customers across the United States. This Shipping Policy explains our order processing, shipping methods, estimated delivery times, tracking, and procedures for handling lost or damaged items. Please review this page before completing your purchase at basicbina.com.

1. Order Processing

  • Processing Time: Orders are processed within 1–2 business days after successful payment. Orders placed on weekends or public holidays will be handled the next business day.
  • Order Confirmation: After placing your order, you’ll receive a confirmation email with order details. This confirmation does not guarantee immediate shipment.

2. Shipping Methods and Costs

  • Shipping Options: We offer multiple shipping methods at checkout (Standard, Expedited, Express). Delivery estimates will appear based on your location.
  • Shipping Fees: Charges are calculated based on order weight, size, and destination.
  • Free Shipping: Orders over $50 USD qualify for free standard shipping within the U.S.

3. Estimated Delivery Time

  • Standard Shipping: 5–7 business days
  • Expedited Shipping: 2–3 business days
  • Express Shipping: 1 business day

Note: Delivery times are estimated and may vary due to factors such as weather conditions, carrier delays, or high demand periods.

4. Shipping Restrictions

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii.
  • International Shipping: Currently, we do not offer international shipping. We plan to expand internationally in the future.
  • Address Accuracy: Customers are responsible for entering accurate shipping information. Basicbina is not responsible for lost or delayed orders due to incorrect addresses.

5. Order Tracking

  • Tracking Numbers: Once your order is shipped, you’ll receive an email with tracking details. Use this to track your package on the carrier’s website.
  • Tracking Issues: If your tracking number is not working, or you have questions, contact us at 📧 info@basicbina.com.

6. Lost or Damaged Shipments

  • Lost Packages: First contact the shipping carrier. If unresolved, email us with your order number so we can assist with a claim.
  • Damaged Packages: Please email photos of the damaged items and packaging within 48 hours of delivery to initiate a replacement or refund process.

7. Shipping Insurance

While we take great care in packaging your items, we recommend purchasing optional shipping insurance at checkout, especially for high-value or fragile items.

8. Customer Support

If you have questions about shipping, feel free to contact us:

📧 Email: info@basicbina.com
📞 Phone: (970) 240-1108
🏢 Street Address: 2926 Ivy Dr, Montrose, Colorado, United States
🌐 Website: basicbina.com

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